Agent Archives - JumpCloud Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud. Wed, 18 Feb 2026 14:20:09 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 JumpCloud Agent Release Notes for March 31, 2025 https://jumpcloud.com/support/jumpcloud-agent-release-notes-for-march-31-2025 Mon, 31 Mar 2025 20:49:08 +0000 https://jumpcloud.com/?post_type=support&p=122800 New Agent release (version 2.22.4) macOS Fixes Linux Fixes

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]]> Understand Changes to Connect Keys https://jumpcloud.com/support/changes-to-connect-keys Tue, 18 Mar 2025 17:06:47 +0000 https://jumpcloud.com/?post_type=support&p=122177 We have made changes to the format of JumpCloud Connect key that admins and users need to install the JumpCloud […]

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]]> View Agent Logs Using Commands https://jumpcloud.com/support/view-agent-logs-using-commands Fri, 12 Jan 2024 17:44:00 +0000 https://jumpcloud.com/?post_type=support&p=103498 Admins can gather the JumpCloud Agent log manually or through the Admin Portal by downloading the logs under the Actions […]

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]]> Troubleshoot: Windows Agent Installation https://jumpcloud.com/support/troubleshoot-windows-agent-freezes-during-install Mon, 18 Dec 2023 21:23:00 +0000 https://jumpcloud.com/?post_type=support&p=102904 A device can’t be managed in JumpCloud until the agent has been successfully installed. If you encounter issues installing or […]

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]]> Troubleshoot: Windows Connect Key https://jumpcloud.com/support/troubleshoot-windows-connect-key Wed, 06 Dec 2023 13:17:00 +0000 https://jumpcloud.com/?post_type=support&p=102019 This article addresses an issue where you are unable to add a Windows device to JumpCloud with a valid Connect […]

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]]> Verify JumpCloud Executables https://jumpcloud.com/support/verify-jumpcloud-executables Wed, 07 Jun 2023 20:27:00 +0000 https://jumpcloud.com/?post_type=support&p=89927 In order to protect against external security threats, use these processes to validate that the agent on your device is […]

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]]> Install or Uninstall the JumpCloud Agent https://jumpcloud.com/support/install-the-agent Mon, 05 Jun 2023 17:12:17 +0000 https://jumpcloud.com/?post_type=support&p=74720 This article covers the manual ways to install or uninstall the JumpCloud Agent via the JumpCloud Admin Portal on various […]

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]]> Install the JumpCloud Agent with a Template or System Image https://jumpcloud.com/support/install-the-agent-with-a-template-or-system-image Mon, 05 Jun 2023 17:12:15 +0000 https://jumpcloud.com/?post_type=support&p=74744 A template or system image can be used to efficiently set up multiple devices that include the JumpCloud agent and […]

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]]> Install the JumpCloud Agent from Command Line https://jumpcloud.com/support/install-the-agent-from-command-line Mon, 05 Jun 2023 17:12:12 +0000 https://jumpcloud.com/?post_type=support&p=74734 This article describes installing the agent via the command line manually for Windows and Linux. These instructions may be used in conjunction […]

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]]> Install the JumpCloud Agent with RMM Tools https://jumpcloud.com/support/install-the-agent-with-rmm-tools Mon, 05 Jun 2023 17:12:12 +0000 https://jumpcloud.com/?post_type=support&p=74904 This article discusses Remote Monitoring and Management (RMM) tools and the JumpCloud agent. Used primarily by IT admins in Managed […]

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]]> Set up Apple MDM https://jumpcloud.com/support/set-up-apple-mdm Mon, 05 Jun 2023 17:12:04 +0000 https://jumpcloud.com/?post_type=support&p=80441 Using these steps, you will configure JumpCloud as a Mobile Device Management (MDM) server. Summary: You will download a Certificate […]

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]]> Stop, Start, or Restart the JumpCloud Agent https://jumpcloud.com/support/stop-start-or-restart-the-agent Mon, 05 Jun 2023 17:11:56 +0000 https://jumpcloud.com/?post_type=support&p=74738 For troubleshooting, it may be necessary to check or change the status of the JumpCloud agent. Mac To check or […]

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