Remote Assist Archives - JumpCloud Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud. Fri, 30 Jan 2026 14:59:03 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 Troubleshoot: Remote Assist Session Connection Issue https://jumpcloud.com/support/troubleshoot-remote-assist-session-connection-issue Fri, 14 Feb 2025 11:50:21 +0000 https://jumpcloud.com/?post_type=support&p=121131 Symptom Admin tries to initiate a Remote Assist session for a device shown as active in the admin console. However, […]

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]]> Troubleshoot: Remote Assist Issues https://jumpcloud.com/support/troubleshoot-remote-assist-issues Fri, 14 Feb 2025 11:47:16 +0000 https://jumpcloud.com/?post_type=support&p=121134 This article serves as a compendium of articles addressing known issues associated with JumpCloud Remote Assist.

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]]> Troubleshoot: Remote Assist Device Communication Issue https://jumpcloud.com/support/troubleshoot-remote-assist-device-communication-issue Thu, 06 Feb 2025 09:40:25 +0000 https://jumpcloud.com/?post_type=support&p=120512 Symptom When the admin attempts to start a Remote Assist session, the connection fails due to a communication issue with […]

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]]> Get Started: Remote Assist https://jumpcloud.com/support/get-started-remote-assist Mon, 26 Aug 2024 14:16:47 +0000 https://jumpcloud.com/?post_type=support&p=76979 Overview JumpCloud Remote Assist is a cloud-based remote screen access and control solution from JumpCloud for IT teams. As an […]

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]]> Create a Mac System Extension Policy https://jumpcloud.com/support/create-mac-system-extension-policy Mon, 05 Jun 2023 17:09:52 +0000 https://jumpcloud.com/?post_type=support&p=74566 The MacOS System Extension policy lets you pre-approve specific System Extensions before they are installed. System Extensions run in the user […]

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]]> FAQ: Remote Assist https://jumpcloud.com/support/faq-remote-assist Fri, 02 Jun 2023 20:24:30 +0000 https://jumpcloud.com/?post_type=support&p=76969 JumpCloud Remote Assist is a cloud-based remote screen access and control solution from JumpCloud for IT teams. The following is […]

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]]> Troubleshoot: Remote Assist Installation https://jumpcloud.com/support/troubleshooting-remote-assist-installation Thu, 25 May 2023 21:10:47 +0000 https://jumpcloud.com/?post_type=support&p=82300 To troubleshoot your Remote Assist installation:

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]]> Troubleshoot: Cookie Clearing with Remote Assist https://jumpcloud.com/support/troubleshooting-cookie-clearing-with-remote-assist Thu, 25 May 2023 21:10:12 +0000 https://jumpcloud.com/?post_type=support&p=83294 Clearing the browser cookies on the Admin side of a Remote Assist session is not recommended as it can create […]

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]]> Troubleshoot Remote Assist: Disable Wayland or GPU Rendering for Linux https://jumpcloud.com/support/troubleshooting-remote-assist-disable-wayland-or-gpu-rendering-for-linux Thu, 25 May 2023 21:08:40 +0000 https://jumpcloud.com/?post_type=support&p=83309 Disable Wayland JumpCloud Remote Assist does not currently support The Wayland Display Server, which replaces the X Window System (also […]

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]]> Understand the Remote Assist Agent https://jumpcloud.com/support/understand-remote-assist-agent Wed, 17 May 2023 22:59:40 +0000 https://jumpcloud.com/?post_type=support&p=76976 All JumpCloud customers with JumpCloud Agent version 1.61.0 or later can access Remote Assist for remote desktop access and support. […]

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]]> Grant Required Permissions for the Remote Assist Agent on macOS Devices https://jumpcloud.com/support/grant-screen-recording-and-accessibility-permissions-for-remote-assist-agent-on-macos-devices Wed, 17 May 2023 18:46:21 +0000 https://jumpcloud.com/?post_type=support&p=76982 MacOS devices require additional Privacy & Security settings to grant the JumpCloud Remote Assist software permissions to enable remote access […]

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