{"id":90304,"date":"2023-06-08T20:23:23","date_gmt":"2023-06-09T00:23:23","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=90304"},"modified":"2026-02-03T14:01:49","modified_gmt":"2026-02-03T19:01:49","slug":"integrate-with-factorial","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/integrate-with-factorial","title":{"rendered":"Integrate with Factorial"},"content":{"rendered":"\n<p>The Factorial integration creates efficiencies for HR and IT, and improves security by automating user identity management workflows. This integration allows HR and other Factorial Admins, to create users and sync key user data to JumpCloud, where IT can utilize workflows and dynamic groups to manage access, policies and permissions to all the resources the user needs to be productive.<\/p>\n\n\n\n<p><strong>Prerequisites<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Administrator account in Factorial<\/li>\n\n\n\n<li>A JumpCloud API key to connect Factorial and JumpCloud<\/li>\n<\/ul>\n\n\n\n<p><strong>&nbsp;Important Considerations<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Syncs from Factorial to JumpCloud happen as changes are made to the attributes that sync<\/li>\n\n\n\n<li>If a user is inactive in the source application, the user will not be created in JumpCloud. If you would like the user to exist in JumpCloud, you must create the user manually<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Preparing for the Factorial integration<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>To create a new JumpCloud Admin account for the Factorial Integration<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\">JumpCloud Administrator Portal<\/a> with an administrator account.<\/li>\n\n\n\n<li>Click your initials in the bottom left corner.<\/li>\n\n\n\n<li>Go to <strong>Settings <\/strong>&gt; <strong>Administrators<\/strong> tab.<\/li>\n\n\n\n<li>Click the <strong>+ Admin<\/strong> and then select <strong>As New<\/strong>.\n<ul class=\"wp-block-list\">\n<li>Enter a first name, such as \u2018Factorial\u2019<\/li>\n\n\n\n<li>Enter a last name, such as \u2018Integration\u2019<\/li>\n\n\n\n<li>Enter the email address you want associated with this account<\/li>\n\n\n\n<li>Select <strong>Administrator<\/strong> for the Role<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <strong>Save<\/strong>.\u00a0<\/li>\n\n\n\n<li>Go to the inbox of the email address specified for this account.<\/li>\n\n\n\n<li>Find the JumpCloud Administrator Account Setup email.<\/li>\n\n\n\n<li>Click <strong>Setup Account<\/strong> in the email.<\/li>\n\n\n\n<li>Enter a password in the Password and Confirm Password fields.<\/li>\n\n\n\n<li>Check the box to agree to the Terms of Use.<\/li>\n\n\n\n<li>Click <strong>Reset Password<\/strong>.<\/li>\n\n\n\n<li>If the option to require Multi-factor Authentication was enabled, do the following:\n<ul class=\"wp-block-list\">\n<li>Follow the instructions to download JumpCloud protect if you don\u2019t have it or another Authenticator app<\/li>\n\n\n\n<li>Otherwise, click <strong>I Have An App<\/strong><\/li>\n\n\n\n<li>Add the JumpCloud account<\/li>\n\n\n\n<li>Verify the TOTP code from the Authenticator app<\/li>\n\n\n\n<li>Click <strong>Submit<\/strong>\u00a0<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-to-get-your-jumpcloud-api-key\"><strong>To get your JumpCloud API Key<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-cgb-notification-card notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><p><strong>Note:<\/strong> The Admin API key needs to belong to an Admin that has one of the following roles; Manager, Administrator or Admin with Billing. Creating an administrator service account with one of these roles is one way to ensure the integration isn&#8217;t dependent on a specific admin account.<\/p><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card warning\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/warning-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Warning:<\/strong> \n<p>Once a new API key is generated, this revokes access to the current API key.&nbsp;<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a> with the administrator account you want to use to generate the API key for this integration. <\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card important\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/important-icon.png\"\/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Important:<\/strong> \n<p>If your data is stored outside of the US, check which login URL you should be using depending on your region. If your organization uses LDAP, RADIUS, or requires firewall allow list configuration, the Fully Qualified Domain Names (FQDNs) will also be region specific. See <a href=\"https:\/\/jumpcloud.com\/support\/jumpcloud-data-centers\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Data Centers<\/a> for the URLs, FQDNs, and IP addresses.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Click your initials in the bottom left corner.<\/li>\n\n\n\n<li>Select <strong>My API Key<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Generate New API Key<\/strong>.<\/li>\n\n\n\n<li>Copy the API Key and store it securely, or leave this tab open while you complete the integration configuration steps in the SP.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card important\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/important-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Important:<\/strong> \n<p>This is the only time your API key will be visible to you. Store it somewhere safe, such as the <a href=\"https:\/\/jumpcloud.com\/support\/get-started-jumpcloud-password-manager\">JumpCloud Password Manager<\/a>, so you can access it later.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Connecting the JumpCloud app in Factorial<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Login to <a href=\"https:\/\/app.Factorial.com\/\">Factorial<\/a> with an administrator account.<\/li>\n\n\n\n<li>Click <strong>Marketplace <\/strong>from the left navigation menu.<\/li>\n\n\n\n<li>Search for and select JumpCloud.<\/li>\n\n\n\n<li>Click <strong>Install<\/strong>.<\/li>\n\n\n\n<li>Follow the instructions.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Syncing users data from Factorial to JumpCloud<\/strong><\/h2>\n\n\n\n<p>User information syncs whenever the following occurs:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>User is added to Factorial<\/li>\n\n\n\n<li>Name or email address is updated in Factorial<\/li>\n\n\n\n<li>User is terminated in Factorial<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-wpdatatables-wpdatatables-gutenberg-block\">\n    <h3 class=\"wpdt-c\"\n        id=\"wdt-table-title-191\">Factorial Attributes that Sync<\/h3>\n<div class=\"wpdt-c row wpDataTableContainerSimpleTable wpDataTables wpDataTablesWrapper\n\"\n    >\n        <table id=\"wpdtSimpleTable-191\"\n           style=\"border-collapse:collapse;\n                   border-spacing:0px;\"\n           class=\"wpdtSimpleTable wpDataTable\"\n           data-column=\"4\"\n           data-rows=\"5\"\n           data-wpID=\"191\"\n           data-responsive=\"0\"\n           data-has-header=\"1\">\n\n                    <thead>        <tr class=\"wpdt-cell-row \" >\n                                <th class=\"wpdt-cell wpdt-align-center wpdt-bold\"\n                                            data-cell-id=\"A1\"\n                    data-col-index=\"0\"\n                    data-row-index=\"0\"\n                    style=\" width:25%;                    padding:10px;\n                    \"\n                    >\n                                        Factorial Value                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-align-center wpdt-bold\"\n                                            data-cell-id=\"B1\"\n                    data-col-index=\"1\"\n                    data-row-index=\"0\"\n                    style=\" width:25%;                    padding:10px;\n                    \"\n                    >\n                                        JumpCloud Attribute                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-align-center wpdt-bold\"\n                                            data-cell-id=\"C1\"\n                    data-col-index=\"2\"\n                    data-row-index=\"0\"\n                    style=\" width:25%;                    padding:10px;\n                    \"\n                    >\n                                        JumpCloud UI Field Name                    <\/th>\n                                                <th class=\"wpdt-cell wpdt-align-center wpdt-bold\"\n                                            data-cell-id=\"D1\"\n                    data-col-index=\"3\"\n                    data-row-index=\"0\"\n                    style=\" width:25%;                    padding:10px;\n                    \"\n                    >\n                                        Notes                    <\/th>\n                                        <\/tr>\n                    <tbody>        <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A2\"\n                    data-col-index=\"0\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                        Work email                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"B2\"\n                    data-col-index=\"1\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                        email                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"C2\"\n                    data-col-index=\"2\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                        Company Email                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"D2\"\n                    data-col-index=\"3\"\n                    data-row-index=\"1\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                        Required. Users will not sync if a work email address is not defined.\u00a0(max length 1024)                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A3\"\n                    data-col-index=\"0\"\n                    data-row-index=\"2\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                         N\/A                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"B3\"\n                    data-col-index=\"1\"\n                    data-row-index=\"2\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                        username                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"C3\"\n                    data-col-index=\"2\"\n                    data-row-index=\"2\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                        Username                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"D3\"\n                    data-col-index=\"3\"\n                    data-row-index=\"2\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                        The user name is set to Firstname.Lastname. If the username already exists in your JumpCloud organization, a number will be appended to the last name (e.g., alpha.zed1)                    <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A4\"\n                    data-col-index=\"0\"\n                    data-row-index=\"3\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                        First Name                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"B4\"\n                    data-col-index=\"1\"\n                    data-row-index=\"3\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                        firstname                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"C4\"\n                    data-col-index=\"2\"\n                    data-row-index=\"3\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                        First Name                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-left wpdt-empty-cell \"\n                                            data-cell-id=\"D4\"\n                    data-col-index=\"3\"\n                    data-row-index=\"3\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                                            <\/td>\n                                        <\/tr>\n                            <tr class=\"wpdt-cell-row \" >\n                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"A5\"\n                    data-col-index=\"0\"\n                    data-row-index=\"4\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                        Last Name                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"B5\"\n                    data-col-index=\"1\"\n                    data-row-index=\"4\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                        lastname                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-left\"\n                                            data-cell-id=\"C5\"\n                    data-col-index=\"2\"\n                    data-row-index=\"4\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                        Last Name                    <\/td>\n                                                <td class=\"wpdt-cell wpdt-align-left wpdt-empty-cell \"\n                                            data-cell-id=\"D5\"\n                    data-col-index=\"3\"\n                    data-row-index=\"4\"\n                    style=\"                    padding:10px;\n                    \"\n                    >\n                                                            <\/td>\n                                        <\/tr>\n                    <\/table>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Managing user access and access policies for JumpCloud managed resources<\/strong><\/h2>\n\n\n\n<p>Once users are created in JumpCloud, you can grant them access to <a href=\"https:\/\/jumpcloud.com\/support\/connect-new-users-to-resources\">any of the resources connected to JumpCloud<\/a> from a device to applications, networks, etc. User, device, and policy groups allow you to more efficiently assign resources to users and control the level of permissions they are given. Access policies allow you to control how, on what device, and from where they can access their assigned resources.&nbsp;<\/p>\n\n\n\n<p>All user access and access policy management for JumpCloud managed resources is done directly in the JumpCloud Admin Portal or through the JumpCloud API. For more information see, <a href=\"https:\/\/jumpcloud.com\/support\/get-started-users\">Get Started: Users<\/a>, <a href=\"https:\/\/jumpcloud.com\/support\/get-started-user-groups\">Get Started: User Groups<\/a>, and <a href=\"https:\/\/jumpcloud.com\/support\/get-started-conditional-access-policies\">Get Started: Conditional Access Policies<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Managing devices and policies<\/strong><\/h2>\n\n\n\n<p>Using JumpCloud&#8217;s device management features will allow you to control settings on your devices, including Firewalls, Disk Encryption, Security Settings and common compliance policy groups.<\/p>\n\n\n\n<p>All device and policy management actions are done directly in the JumpCloud Admin Portal or through the JumpCloud API. For more information, see <a href=\"https:\/\/jumpcloud.com\/support\/get-started-devices\">Get Started: Devices<\/a> and <a href=\"https:\/\/jumpcloud.com\/support\/get-started-policies\">Get Started: Policies<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Activating a user in JumpCloud<\/strong><\/h2>\n\n\n\n<p>A user in the Staged user state in JumpCloud does not have access to their assigned resources. Once a user has been assigned a device, policies, and all other needed JumpCloud managed resources, the user will need to be activated in JumpCloud to gain access to those resources. For more information about activating a user, read <a href=\"https:\/\/jumpcloud.com\/support\/Manage-User-States\">Manage User States<\/a>.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\">JumpCloud Admin Portal<\/a> with an administrator account.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card important\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/important-icon.png\"\/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Important:<\/strong> \n<p>If your data is stored outside of the US, check which login URL you should be using depending on your region. If your organization uses LDAP, RADIUS, or requires firewall allow list configuration, the Fully Qualified Domain Names (FQDNs) will also be region specific. See <a href=\"https:\/\/jumpcloud.com\/support\/jumpcloud-data-centers\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Data Centers<\/a> for the URLs, FQDNs, and IP addresses.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Identity Management &gt; Users<\/strong>.<\/li>\n\n\n\n<li>Select the user you want to activate.<\/li>\n\n\n\n<li>Click the dropdown menu next to <strong>Staged<\/strong> above the <strong>Security Status<\/strong> section in the left panel.<\/li>\n\n\n\n<li>Select <strong>Activate<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Click <strong>Schedule Activation<\/strong> to activate the user on a future date and time or <strong>Activate Now<\/strong> to activate the user immediately.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>For <strong>Scheduled Activation<\/strong>, the&nbsp;time must be at least one hour in the future.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li>Select and populate the <strong>Send email to<\/strong> field to notify the user of their JumpCloud account activation.<\/li>\n\n\n\n<li>Click <strong>Save<\/strong>.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>The Factorial integration creates efficiencies for HR and IT, and improves security by automating user identity management workflows. This integration [&hellip;]<\/p>\n","protected":false},"author":205,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2855,2954,2900],"support_tag":[],"coauthors":[2839],"class_list":["post-90304","support","type-support","status-publish","hentry","support_category-apps-and-integrations","support_category-cloud-directory","support_category-hris"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Integrate with Factorial - JumpCloud<\/title>\n<meta name=\"description\" content=\"Configure a Factorial integration creating efficiencies and improving security by automating user identity management workflows.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/integrate-with-factorial\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Integrate with Factorial\" \/>\n<meta property=\"og:description\" content=\"Browse the JumpCloud Help Center by category, search for a specific topic, or check out our featured articles.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/integrate-with-factorial\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-03T19:01:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/10\/Site-Display-Images-Support.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Joy Jaswinski\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/integrate-with-factorial\",\"url\":\"https:\/\/jumpcloud.com\/support\/integrate-with-factorial\",\"name\":\"Integrate with Factorial - 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