{"id":82447,"date":"2024-05-09T13:12:08","date_gmt":"2024-05-09T17:12:08","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=82447"},"modified":"2026-02-06T09:20:36","modified_gmt":"2026-02-06T14:20:36","slug":"jumpcloud-password-manager-for-admins","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins","title":{"rendered":"JumpCloud Password Manager for Admins"},"content":{"rendered":"\n<p>JumpCloud offers a full feature password manager that is integrated into the JumpCloud product and all of our single sign-on applications. Admins and users will have a seamless authentication experience without relying on a third-party solution.<\/p>\n\n\n\n<p>After User Groups are enrolled in Password Manager, admins can manage identity, access, and devices from within the admin console.<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Here is the <a href=\"https:\/\/cdn.pwm.jumpcloud.com\/web\/download.html\" target=\"_blank\" rel=\"noreferrer noopener\">download link<\/a> for the Password Manager desktop app, if needed.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Overview Page<\/h2>\n\n\n\n<p>The Password Manager <strong>Overview<\/strong> page shows basic information about <strong>Pending Invites<\/strong>, <strong>Shared Folders<\/strong>, <strong>Enrolled Groups<\/strong>, <strong>Password Health<\/strong>, <strong>Devices<\/strong>, App Versions, and Logs.<br><img decoding=\"async\" width=\"2014\" height=\"1136\" class=\"wp-image-140300\" style=\"width: 800px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-overview.png\" alt=\"JumpCloud Password Manager Overview dashboard showing widgets for Pending Invites, Shared Folders, Enrolled Groups, and overall Password Health.\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-overview.png 2014w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-overview-300x169.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-overview-1024x578.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-overview-768x433.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-overview-1536x866.png 1536w\" sizes=\"(max-width: 2014px) 100vw, 2014px\" \/><br><img decoding=\"async\" width=\"2408\" height=\"634\" class=\"wp-image-82455\" style=\"width: 800px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/pwm-admin-logs.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/pwm-admin-logs.png 2408w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/pwm-admin-logs-300x79.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/pwm-admin-logs-1024x270.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/pwm-admin-logs-768x202.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/pwm-admin-logs-1536x404.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/pwm-admin-logs-2048x539.png 2048w\" sizes=\"(max-width: 2408px) 100vw, 2408px\" \/><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selecting the&nbsp;<strong>View All<\/strong>&nbsp;button in Pending Invites, Enrolled Groups, or Shared Folders brings up a modal with details.<\/li>\n\n\n\n<li>Password Health information shows the admin an overall password health score along with the number of old and reused passwords in the organization.\n<ul class=\"wp-block-list\">\n<li>Weak passwords are determined by if the password uses common words, names, or keyboard patterns, or if it is not long enough and doesn\u2019t contain a mixture of character types.<\/li>\n\n\n\n<li>Old passwords are anything older than 90 days.<\/li>\n\n\n\n<li>Reused passwords are any that are the same or similar to other passwords for that user.&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Knowing Device and App versions can be an important troubleshooting tool, especially to make sure that users are on the most recent version of the Password Manager application.<\/li>\n\n\n\n<li>The Logs section shows user events within Password Manager.\n<ul class=\"wp-block-list\">\n<li>Selecting the&nbsp;<strong>Activity Log<\/strong>&nbsp;link opens&nbsp;<strong>Directory Insights<\/strong>, with the Service dropdown pre-filtered to Password Manager and Time Range defaulted to Last 15 days.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Users<\/h2>\n\n\n\n<p>The Password Manager <strong>Users<\/strong> page shows a list of enrolled users, with email, group, service status, and password health.<br><img decoding=\"async\" width=\"2132\" height=\"700\" class=\"wp-image-140302\" style=\"width: 800px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-users.png\" alt=\"JumpCloud Password Manager Users tab listing enrolled users with their email addresses, groups, status, and password health indicators.\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-users.png 2132w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-users-300x98.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-users-1024x336.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-users-768x252.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-users-1536x504.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-users-2048x672.png 2048w\" sizes=\"(max-width: 2132px) 100vw, 2132px\" \/><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clicking on the extra options menu at the end of each User\u2019s line gives you the option to Revoke Access or send the Invitation Email to Password Manager.<\/li>\n\n\n\n<li>Clicking the name of a user opens a details page for that user.<br><img decoding=\"async\" width=\"2408\" height=\"1092\" class=\"wp-image-82459\" style=\"width: 750px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/pwm-admins-user-details.png\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/pwm-admins-user-details.png 2408w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/pwm-admins-user-details-300x136.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/pwm-admins-user-details-1024x464.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/pwm-admins-user-details-768x348.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/pwm-admins-user-details-1536x697.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/04\/pwm-admins-user-details-2048x929.png 2048w\" sizes=\"(max-width: 2408px) 100vw, 2408px\" \/><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b\u200b\u200b\u200b\u200b\u200b\u200bYou can see the details of the user along with password health information and vault information. The selections on the right help navigate to different areas of the page.<\/li>\n\n\n\n<li>The Logs section shows activities for this particular user. Selecting the&nbsp;<strong>Activity Log<\/strong>&nbsp;link opens&nbsp;<strong>Directory Insights<\/strong>, with the Service dropdown pre-filtered to Password Manager, the User pre-selected, and Time Range defaulted to Last 15 days.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Shared Folders<\/h2>\n\n\n\n<p>Password Manager Shared Folders gives you seamless item sharing and management across your organization. The <strong>Shared Folders<\/strong> tab shows a list of shared folders within your enrolled user groups, along with password health. Access <strong>Shared Folder Settings<\/strong> from this tab.<br>Admins can create new shared folders. You can view and assign users or user groups to any shared folders but you can&#8217;t view items.<\/p>\n\n\n\n<p><img decoding=\"async\" width=\"2120\" height=\"636\" class=\"wp-image-140303\" style=\"width: 800px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-shared-folders.png\" alt=\"Password Manager Shared Folders list showing folder names, user counts, creation dates, and folder managers.\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-shared-folders.png 2120w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-shared-folders-300x90.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-shared-folders-1024x307.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-shared-folders-768x230.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-shared-folders-1536x461.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-shared-folders-2048x614.png 2048w\" sizes=\"(max-width: 2120px) 100vw, 2120px\" \/><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <strong>Settings<\/strong> tab gives you the option to set which users and groups can create shared folders. It is set to <strong>All<\/strong> <strong>users can create shared folders<\/strong> by default. If you choose <strong>Specify<\/strong> <strong>which users and groups can create shared folders<\/strong>, you have the option to search and select.<br><img decoding=\"async\" width=\"434\" height=\"243\" class=\"wp-image-99590\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/10\/shared-folder-settings-specify.png\" alt=\"Shared Folder Settings Specify which users or groups can create shared folders\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/10\/shared-folder-settings-specify.png 434w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/10\/shared-folder-settings-specify-300x168.png 300w\" sizes=\"(max-width: 434px) 100vw, 434px\" \/><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>If your organization is securing the access of shared folders to only those team members who can create shared folders, make sure that any reports of members who can&#8217;t create the folders are reviewed in the Admin Console by an Admin to confirm permissions for the same. Admin can do this by going to <strong>Admin Console<\/strong> &gt; <strong>Password Manager<\/strong> &gt; <strong>Shared Folders<\/strong> &gt; <strong>Shared Folders Settings<\/strong>.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clicking the name of the Shared Folder opens a details page for that folder.<br><img decoding=\"async\" width=\"1697\" height=\"2560\" class=\"wp-image-140304\" style=\"width: 700px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Shared-Folder-scaled.png\" alt=\"Detailed view of the &quot;Shared Marketing Websites&quot; folder showing item lists, authorized users, and their specific access levels.\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Shared-Folder-scaled.png 1697w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Shared-Folder-199x300.png 199w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Shared-Folder-679x1024.png 679w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Shared-Folder-768x1159.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Shared-Folder-1018x1536.png 1018w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Shared-Folder-1357x2048.png 1357w\" sizes=\"(max-width: 1697px) 100vw, 1697px\" \/><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can see the details of the folder along with password health information. The selections on the right help navigate to different areas of&nbsp;the page.<\/li>\n\n\n\n<li>Admins can provide access to new users or user groups. From the <strong>Users with Access<\/strong> area&nbsp;you can revoke access to the folder, or change access level.\n<ul class=\"wp-block-list\">\n<li>Folder Manager &#8211; has full control over the folder and can make changes to the users and items in the folder.<\/li>\n\n\n\n<li>Item Manager &#8211; has control over the items in the folder (view, add, edit, and delete).<\/li>\n\n\n\n<li>Folder Member &#8211; can only use the items in the folder.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200b\u200b\u200b\u200b\u200b\u200b\u200bThe <strong>Logs<\/strong> section shows activities for this particular folder. Selecting the&nbsp;<strong>Activity Log<\/strong>&nbsp;link opens&nbsp;<strong>Directory Insights<\/strong>, with the <strong>Service<\/strong> dropdown pre-filtered to Password Manager, the shared folder pre-selected, and Time Range defaulted to Last 15 days.<\/li>\n\n\n\n<li>Shared folders can be exported in Password Manager, but the export has to be done by the Folder Manager for the shared folder.\n<ul class=\"wp-block-list\">\n<li>Password Manager exports to CSV in two separate folders, one for personal items and one for shared items.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-creating-a-shared-folder\">Creating a Shared Folder<\/h3>\n\n\n\n<p>To create a shared folder, follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to <strong>Jumpcloud Admin Portal<\/strong>.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card important\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/important-icon.png\"\/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Important:<\/strong> \n<p>If your data is stored outside of the US, check which login URL you should be using depending on your region. If your organization uses LDAP, RADIUS, or requires firewall allow list configuration, the Fully Qualified Domain Names (FQDNs) will also be region specific. See <a href=\"https:\/\/jumpcloud.com\/support\/jumpcloud-data-centers\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Data Centers<\/a> for the URLs, FQDNs, and IP addresses.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Navigate to <strong>Password Manager<\/strong> &gt;<strong> Shared Folders<\/strong> tab.<\/li>\n\n\n\n<li>Click the <strong>+Folder<\/strong> button. The <strong>Create Shared Folder<\/strong> page appears.<br><img decoding=\"async\" width=\"1692\" height=\"1484\" class=\"wp-image-140305\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Create-shared-folder.png\" alt=\"Interface for creating a new Shared Folder in JumpCloud, with fields for Folder Name, Description, and lists for Users and User Groups with access.\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Create-shared-folder.png 1692w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Create-shared-folder-300x263.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Create-shared-folder-1024x898.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Create-shared-folder-768x674.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Create-shared-folder-1536x1347.png 1536w\" sizes=\"(max-width: 1692px) 100vw, 1692px\" \/><\/li>\n\n\n\n<li>Enter the <strong>Details<\/strong> and click <strong>Add<\/strong> buttons to give specific users and user groups access.<\/li>\n\n\n\n<li>For selected users, modify their roles in the <strong>Access Level<\/strong> dropdown.<br><img decoding=\"async\" width=\"802\" height=\"873\" class=\"wp-image-122819\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/04\/Add-Users-Modal.png\" alt=\"Add Users modal on JumpCloud admin portal\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/04\/Add-Users-Modal.png 802w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/04\/Add-Users-Modal-276x300.png 276w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/04\/Add-Users-Modal-768x836.png 768w\" sizes=\"(max-width: 802px) 100vw, 802px\" \/><\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>At least one folder manager must be assigned to create a shared folder.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\">\n<li>Click <strong>Save<\/strong>. <\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Tip:<\/strong> \n<p>Admins can also update shared folders to assign more users\/user groups or to modify\/remove access.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Directory Insights<\/h2>\n\n\n\n<p>Admins can use the Directory Insights tool to monitor user events within Password Manager.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to&nbsp;<strong>Insights<\/strong>&nbsp;&gt;&nbsp;<strong>Directory<\/strong> <strong>Insights<\/strong>, and select <strong>Password Manager<\/strong> in the&nbsp;<strong>Service<\/strong>&nbsp;dropdown menu.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#click_to_expand_the_list_of_available_events_\" data-action=\"collapse\">Click to expand the list of available events:<\/a><div id=\"click_to_expand_the_list_of_available_events_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<ul class=\"wp-block-list\">\n<li>Enable password manager for organization<\/li>\n\n\n\n<li>Disable password manager for organization<\/li>\n\n\n\n<li>Enable password manager for user<\/li>\n\n\n\n<li>Disable password manager for user<\/li>\n\n\n\n<li>User activates password manager<\/li>\n\n\n\n<li>User deactivates password manager<\/li>\n\n\n\n<li>User reactivates password manager<\/li>\n\n\n\n<li>Create folder<\/li>\n\n\n\n<li>Delete folder<\/li>\n\n\n\n<li>Add member to folder<\/li>\n\n\n\n<li>Update member in folder<\/li>\n\n\n\n<li>Remove member from folder<\/li>\n\n\n\n<li>Add item to a shared folder<\/li>\n\n\n\n<li>Update an item in a shared folder<\/li>\n\n\n\n<li>Remove an item from a shared folder<\/li>\n\n\n\n<li>Move an item from a shared folder to another<\/li>\n\n\n\n<li>Add group to folder<\/li>\n\n\n\n<li>Delete group from folder<\/li>\n\n\n\n<li>Edit group role in folder<\/li>\n\n\n\n<li>Autofill item<\/li>\n\n\n\n<li>App updated<\/li>\n\n\n\n<li>App paired<\/li>\n\n\n\n<li>App unpaired<\/li>\n\n\n\n<li>Delete user account<\/li>\n\n\n\n<li>Automatic backup created<\/li>\n\n\n\n<li>Restore from backup<\/li>\n\n\n\n<li>Create manual backup<\/li>\n\n\n\n<li>Export passwords<\/li>\n\n\n\n<li>Change pincode<\/li>\n\n\n\n<li>Change backup path<\/li>\n\n\n\n<li>Reveal item<\/li>\n\n\n\n<li>Copy item<\/li>\n\n\n\n<li>Autofill item<\/li>\n\n\n\n<li>Force sync<\/li>\n\n\n\n<li>App update<\/li>\n\n\n\n<li>Backup created<\/li>\n\n\n\n<li>Export passwords<\/li>\n\n\n\n<li>Change pincode<\/li>\n\n\n\n<li>Change backup path<\/li>\n\n\n\n<li>Paranoid mode enabled<\/li>\n\n\n\n<li>Paranoid mode disabled<\/li>\n\n\n\n<li>Change extension settings<\/li>\n\n\n\n<li>Change item settings<\/li>\n\n\n\n<li>Folder force sync<\/li>\n\n\n\n<li>Import Items<\/li>\n\n\n\n<li>Restore local backup<\/li>\n\n\n\n<li>Launch password manager mini<\/li>\n\n\n\n<li>Unlock app<\/li>\n\n\n\n<li>Reveal item from password history<\/li>\n\n\n\n<li>Restore item from password history<\/li>\n\n\n\n<li>Unlock extension<\/li>\n\n\n\n<li>Pair extension to a mobile device<\/li>\n\n\n\n<li>Exclude sites in the extension<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Location of Logs and Backup Files<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Password Manager Logs\n<ul class=\"wp-block-list\">\n<li>Mac: <kbd>~\/Library\/Application Support\/JumpCloud Password Manager\/data\/daemon\/log<\/kbd><\/li>\n\n\n\n<li>Windows:<code> <\/code><kbd>%appdata%\\JumpCloud Password Manager\\data\\daemon\\log\\<\/kbd><\/li>\n\n\n\n<li>Linux: <kbd>~\/.config\/JumpCloud Password Manager\/data\/daemon\/log\/<\/kbd><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Backup Files\n<ul class=\"wp-block-list\">\n<li>Mac: <kbd>~\/Library\/Application Support\/JumpCloud Password Manager\/data\/daemon\/backup\/&lt;directory with 36-digit unique id&gt;<\/kbd><\/li>\n\n\n\n<li>Windows: <kbd>%appdata%\\JumpCloud Password Manager\\data\\daemon\\backup\\&lt;directory with 36-digit unique id&gt;<\/kbd><\/li>\n\n\n\n<li>Linux: <kbd>~\/.config\/JumpCloud Password Manager\/data\/daemon\/backup\/&lt;directory with 36-digit unique id&gt;<\/kbd><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Deactivate Password Manager<\/h2>\n\n\n\n<p>This section shows you how to deactivate JumpCloud Password Manager for your organization.<br>By doing this, you can deactivate JumpCloud Password Manager for all users and their devices in your organization. This action permanently erases all the stored passwords and sensitive information within the app.<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card important\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/important-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Important:<\/strong> \n<p>This action is irreversible and will permanently delete all the stored passwords and sensitive information from user devices. Notify your users and provide an export option before proceeding.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p>To deactivate Password Manager for your organization, follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From the <a href=\"https:\/\/console.jumpcloud.com\/login\/admin\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>, go to <strong>Access<\/strong> &gt; <strong>Vault<\/strong>.<br><img decoding=\"async\" width=\"632\" height=\"542\" class=\"wp-image-140308\" style=\"width: 300px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Edit-group-enrollment.png\" alt=\"Close-up of the Password Manager interface highlighting the &quot;Edit Group Enrollment&quot; button in a red box.\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Edit-group-enrollment.png 632w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Edit-group-enrollment-300x257.png 300w\" sizes=\"(max-width: 632px) 100vw, 632px\" \/><\/li>\n\n\n\n<li>Click the <strong>Users<\/strong> tab in the top menu.<\/li>\n\n\n\n<li>Click the green <strong>Edit Group Enrollment<\/strong> button.<\/li>\n\n\n\n<li>Remove user groups by <a href=\"https:\/\/jumpcloud.com\/support\/enroll-users-in-jumpcloud-password-manager-admins#remove-user-groups-in-password-manager\" target=\"_blank\" rel=\"noreferrer noopener\">following these steps<\/a>.<br>Now the user groups that were bound to Password Manager are deactivated.<\/li>\n\n\n\n<li>Click <strong>Settings<\/strong> in the top menu.<\/li>\n\n\n\n<li>Under <strong>Deactivate Password Manager<\/strong>, click <strong>Deactivate<\/strong>.<br><img decoding=\"async\" width=\"1156\" height=\"525\" class=\"wp-image-109617\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/04\/Click-the-Deactivate-button.png\" alt=\"deactivate user groups\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/04\/Click-the-Deactivate-button.png 1156w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/04\/Click-the-Deactivate-button-300x136.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/04\/Click-the-Deactivate-button-1024x465.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/04\/Click-the-Deactivate-button-768x349.png 768w\" sizes=\"(max-width: 1156px) 100vw, 1156px\" \/><\/li>\n\n\n\n<li>Confirm the Deactivation and now the Password Manager is deactivated successfully.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Deactivating JumpCloud Password Manager does not uninstall the app from the user devices. Users can choose to uninstall it manually.&nbsp;Please refer to JumpCloud&#8217;s official support documentation or contact their support team for further assistance.<\/p>\n <\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>JumpCloud offers a full feature password manager that is integrated into the JumpCloud product and all of our single sign-on [&hellip;]<\/p>\n","protected":false},"author":204,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2845,2899],"support_tag":[],"coauthors":[2838],"class_list":["post-82447","support","type-support","status-publish","hentry","support_category-authentication","support_category-jumpcloud-password-manager"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>JumpCloud Password Manager for Admins - JumpCloud<\/title>\n<meta name=\"description\" content=\"Discover all of the features available to admins through the Password Manager section of admin portal. Learn how to deactivate the Password Manager.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"JumpCloud Password Manager for Admins\" \/>\n<meta property=\"og:description\" content=\"Browse the JumpCloud Help Center by category, search for a specific topic, or check out our featured articles.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-06T14:20:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-overview.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"jenniferklein\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins\",\"url\":\"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins\",\"name\":\"JumpCloud Password Manager for Admins - JumpCloud\",\"isPartOf\":{\"@id\":\"https:\/\/jumpcloud.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins#primaryimage\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins#primaryimage\"},\"thumbnailUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-overview.png\",\"datePublished\":\"2024-05-09T17:12:08+00:00\",\"dateModified\":\"2026-02-06T14:20:36+00:00\",\"description\":\"Discover all of the features available to admins through the Password Manager section of admin portal. Learn how to deactivate the Password Manager.\",\"breadcrumb\":{\"@id\":\"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins#primaryimage\",\"url\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-overview.png\",\"contentUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-overview.png\",\"width\":2014,\"height\":1136,\"caption\":\"Password Manager Overview Dashboard.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/jumpcloud.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\/\/jumpcloud.com\/support\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"JumpCloud Password Manager for Admins\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/jumpcloud.com\/#website\",\"url\":\"https:\/\/jumpcloud.com\/\",\"name\":\"JumpCloud\",\"description\":\"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.\",\"publisher\":{\"@id\":\"https:\/\/jumpcloud.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/jumpcloud.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/jumpcloud.com\/#organization\",\"name\":\"JumpCloud\",\"url\":\"https:\/\/jumpcloud.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"contentUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"width\":598,\"height\":101,\"caption\":\"JumpCloud\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"JumpCloud Password Manager for Admins - JumpCloud","description":"Discover all of the features available to admins through the Password Manager section of admin portal. Learn how to deactivate the Password Manager.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins","og_locale":"en_US","og_type":"article","og_title":"JumpCloud Password Manager for Admins","og_description":"Browse the JumpCloud Help Center by category, search for a specific topic, or check out our featured articles.","og_url":"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins","og_site_name":"JumpCloud","article_modified_time":"2026-02-06T14:20:36+00:00","og_image":[{"url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-overview.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"7 minutes","Written by":"jenniferklein"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins","url":"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins","name":"JumpCloud Password Manager for Admins - JumpCloud","isPartOf":{"@id":"https:\/\/jumpcloud.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins#primaryimage"},"image":{"@id":"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins#primaryimage"},"thumbnailUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-overview.png","datePublished":"2024-05-09T17:12:08+00:00","dateModified":"2026-02-06T14:20:36+00:00","description":"Discover all of the features available to admins through the Password Manager section of admin portal. Learn how to deactivate the Password Manager.","breadcrumb":{"@id":"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins#primaryimage","url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-overview.png","contentUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/05\/Password-Management-overview.png","width":2014,"height":1136,"caption":"Password Manager Overview Dashboard."},{"@type":"BreadcrumbList","@id":"https:\/\/jumpcloud.com\/support\/jumpcloud-password-manager-for-admins#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/jumpcloud.com\/"},{"@type":"ListItem","position":2,"name":"Support","item":"https:\/\/jumpcloud.com\/support"},{"@type":"ListItem","position":3,"name":"JumpCloud Password Manager for Admins"}]},{"@type":"WebSite","@id":"https:\/\/jumpcloud.com\/#website","url":"https:\/\/jumpcloud.com\/","name":"JumpCloud","description":"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.","publisher":{"@id":"https:\/\/jumpcloud.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/jumpcloud.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/jumpcloud.com\/#organization","name":"JumpCloud","url":"https:\/\/jumpcloud.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/","url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","contentUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","width":598,"height":101,"caption":"JumpCloud"},"image":{"@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/82447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support"}],"about":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/types\/support"}],"author":[{"embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/users\/204"}],"version-history":[{"count":2,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/82447\/revisions"}],"predecessor-version":[{"id":140311,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support\/82447\/revisions\/140311"}],"wp:attachment":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/media?parent=82447"}],"wp:term":[{"taxonomy":"support_category","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support_category?post=82447"},{"taxonomy":"support_tag","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/support_tag?post=82447"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/coauthors?post=82447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}