{"id":75223,"date":"2023-06-05T13:12:07","date_gmt":"2023-06-05T17:12:07","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=75223"},"modified":"2025-12-03T10:56:22","modified_gmt":"2025-12-03T15:56:22","slug":"update-radius-certificates-for-eap-ttls-systems","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/update-radius-certificates-for-eap-ttls-systems","title":{"rendered":"Update RADIUS Certificates for EAP-TTLS Devices"},"content":{"rendered":"\n<p>JumpCloud&#8217;s RADIUS-as-a-Service offers Certificate-based methods for desktops, laptops, and mobile devices to verify that they are authenticating to the correct RADIUS server (so that no one else can pretend to be JumpCloud&#8217;s RADIUS server). This will prevent clients from trusting RADIUS servers without the Private Key that matches this Certificate. JumpCloud strongly recommends that you leverage a certificate authentication method for this reason. <br><br>This help article explains how to update and deploy the new JumpCloud RADIUS certificate to both Windows and Mac devices.<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>The certificate is <strong>required<\/strong> for EAP-TTLS\/PAP authentication methods, and for some PEAP clients as well.&nbsp;<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p>Most clients using PEAP do not need to manually add the RADIUS certificate because it is automatically acquired during the device authentication process.<br><\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card important\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/important-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Important:<\/strong> \n<ul class=\"wp-block-list\">\n<li>The new certificate will be installed on JumpCloud\u2019s RADIUS servers on <strong>July 7, 2025 <\/strong>and is <strong>valid until June 9, 2026<\/strong>.<\/li>\n\n\n\n<li>To avoid a service disruption, <strong>update your certificate before July 7, 2025<\/strong>.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>Considerations<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you have the current JumpCloud RADIUS certificate installed, you only need to update where it was manually installed.<\/li>\n\n\n\n<li>You can install the new certificate side-by-side with the current (expired) certificate. The system will select the correct certificate.<\/li>\n\n\n\n<li>To avoid service disruptions, do not remove the current (expired) certificate until it is replaced on <strong>July 7, 2025.<\/strong><\/li>\n\n\n\n<li>The EAP-PEAP protocol is not affected by the RADIUS certificate expiration.&nbsp;However, users may be prompted to grant trust to the new certificate when they connect to JumpCloud managed EAP-PEAP RADIUS servers.<\/li>\n\n\n\n<li>If this is your first time configuring a client system for EAP-TTLS\/PAP, please instead refer to the following documents for guidance on initial setup:\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/jumpcloud.com\/support\/configure-eap-ttls-pap-on-windows-for-radius\" target=\"_blank\" rel=\"noreferrer noopener\">EAP-TTLS\/PAP Initial Configuration on Windows for JumpCloud RADIUS clients<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/jumpcloud.com\/support\/configure-eap-ttls-pap-on-mac--ios-for-radius\" target=\"_blank\" rel=\"noreferrer noopener\">EAP-TTLS\/PAP Initial Configuration on Mac &amp; iOS Devices for JumpCloud RADIUS clients<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Mac Setup<\/h2>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Make sure you have a current RADIUS certificate installed. For more information, see <a href=\"https:\/\/jumpcloud.com\/support\/configure-eap-ttls-pap-on-mac--ios-for-radius\" target=\"_blank\" rel=\"noreferrer noopener\">Configure EAP-TTLS\/PAP on Mac &amp; iOS for RADIUS<\/a>.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>To&nbsp;update the JumpCloud RADIUS certificate in macOS:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Download the attached <code>.mobileconfig<\/code>&nbsp;file and open it in a text editor.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<ul class=\"wp-block-list\">\n<li>The <code>.mobileconfig<\/code> file contains the updated certificate.<\/li>\n\n\n\n<li>This <code>.mobileconfig<\/code> file is not compatible with iOS\/iPadOS. Users on these devices should reconnect to the RADIUS network SSID manually, which will cause a prompt for the user to download and trust the new RADIUS certificate.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Add the Service Set Identifier (SSID) in between the &lt;string&gt; and &lt;\/string&gt; text on Line 43.<\/li>\n\n\n\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\/admin\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card important\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/important-icon.png\"\/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Important:<\/strong> \n<p>If your data is stored outside of the US, check which login URL you should be using depending on your region. If your organization uses LDAP, RADIUS, or requires firewall allow list configuration, the Fully Qualified Domain Names (FQDNs) will also be region specific. See <a href=\"https:\/\/jumpcloud.com\/support\/jumpcloud-data-centers\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Data Centers<\/a> for the URLs, FQDNs, and IP addresses.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Go to <strong>Device Management<\/strong> &gt; <strong>Policy Management<\/strong><\/li>\n\n\n\n<li>In the <strong>All<\/strong> tab, click the plus icon.<\/li>\n\n\n\n<li>On the <strong>New Policy<\/strong> panel, select the <strong>Mac<\/strong> tab.<\/li>\n\n\n\n<li>Select <strong>MDM Custom Configuration Profile<\/strong> <strong>policy<\/strong> from the list, then click <strong>configure<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"2476\" height=\"1660\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/11\/Mac-MDM-Custom-Configuration.png\" alt=\"\" class=\"wp-image-136445\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/11\/Mac-MDM-Custom-Configuration.png 2476w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/11\/Mac-MDM-Custom-Configuration-300x201.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/11\/Mac-MDM-Custom-Configuration-1024x687.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/11\/Mac-MDM-Custom-Configuration-768x515.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/11\/Mac-MDM-Custom-Configuration-1536x1030.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/11\/Mac-MDM-Custom-Configuration-2048x1373.png 2048w\" sizes=\"(max-width: 2476px) 100vw, 2476px\" \/><\/figure>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li>(Optional) In the <strong>Policy Name<\/strong> field, enter a new name for the policy or keep the default. Policy names must be unique.<\/li>\n\n\n\n<li>In the <strong>Settings<\/strong> field, click <strong>upload file<\/strong> to upload the modified <code>.mobileconfig<\/code> file.<\/li>\n\n\n\n<li>(Optional) Select the <strong>Device Groups<\/strong> tab. Select one or more device groups where you want to apply this policy. For device groups with multiple OS member types, the policy is applied only to the supported OS.<\/li>\n\n\n\n<li>(Optional) Select the <strong>Devices<\/strong> tab. Select one or more devices where you want to apply this policy.<\/li>\n\n\n\n<li>Click <strong>Save<\/strong>. If prompted, click <strong>Save<\/strong> again.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<ul class=\"wp-block-list\">\n<li>The profile can be uploaded to the MDM of your choice, JumpCloud or otherwise.<\/li>\n\n\n\n<li>For organizations without an MDM, the profile can be manually installed. Refer to this&nbsp;<a href=\"https:\/\/support.apple.com\/guide\/mac-help\/configuration-profiles-standardize-settings-mh35561\/mac\" target=\"_blank\" rel=\"noreferrer noopener\">Apple support article about using configuration profiles<\/a>&nbsp;for additional details.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Windows Setup<\/h2>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Make sure you have a current RADIUS certificate installed. For more information, see <a href=\"https:\/\/jumpcloud.com\/support\/configure-eap-ttls-pap-on-windows-for-radius\" target=\"_blank\" rel=\"noreferrer noopener\">EAP-TTLS\/PAP Initial Configuration on Windows for JumpCloud RADIUS clients<\/a>.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>To update the JumpCloud RADIUS certificate in Windows 10:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to the <a href=\"https:\/\/console.jumpcloud.com\/login\/admin\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Go to <strong>Device Management<\/strong> &gt; <strong>Commands<\/strong>.<\/li>\n\n\n\n<li>In the <strong>Commands<\/strong> tab, click the plus icon to create a new command.<\/li>\n\n\n\n<li>In the <strong>Details<\/strong> tab, enter a name in the <strong>Name<\/strong> field.<\/li>\n\n\n\n<li>In the <strong>Name<\/strong> field, enter a name for your command.<\/li>\n\n\n\n<li>In the <strong>Type<\/strong> field, select Windows, then select the&nbsp;<strong>Windows Powershell<\/strong>&nbsp;checkbox.<\/li>\n\n\n\n<li>In the <strong>Command*<\/strong> field, copy and paste the contents of the attached&nbsp;<strong><code>radius_cert_install-2025-1.ps1<\/code><\/strong>&nbsp;file.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>The new certificate will be downloaded as part of the Powershell process.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"8\" class=\"wp-block-list\">\n<li>In the <strong>Event <\/strong>field, select an event type. The standard default is <strong>Run Manually<\/strong>.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<ul class=\"wp-block-list\">\n<li>If using Run Manually, you can click&nbsp;<strong>Run Now<\/strong>&nbsp;to immediately execute the command on the device(s), or wait to execute the command.<\/li>\n\n\n\n<li>The results of the command execution can be viewed in the&nbsp;<strong>Commands &gt; Results<\/strong>&nbsp;tab.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"9\" class=\"wp-block-list\">\n<li>(Optional) Select the <strong>Device Groups<\/strong> tab. Select one or more device groups where you want to apply this policy. For device groups with multiple OS member types, the policy is applied only to the supported OS.<\/li>\n\n\n\n<li>(Optional) Select the <strong>Devices<\/strong> tab. Select one or more devices where you want to apply this policy.<\/li>\n\n\n\n<li>Click <strong>Save<\/strong>. If prompted, click <strong>Save<\/strong> again.<\/li>\n<\/ol>\n\n\n\n<p>Alternatively, you can download and import the new certificate manually from the command line, as shown in the following example:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>Import-Certificate -FilePath<br>&#8220;C:\\Windows\\Temp\\radius.jumpcloud.com-2025.crt&#8221;<br>-CertStoreLocation Cert:\\LocalMachine\\Root<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Wireless Network Configuration&nbsp;<\/h3>\n\n\n\n<p><strong>To configure your wireless network<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Right-click the wireless network that was previously configured using&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/configure-eap-ttls-pap-on-windows-for-radius\" target=\"_blank\" rel=\"noreferrer noopener\">EAP-TTLS\/PAP configuration on Windows for JumpCloud RADIUS clients<\/a>, then select&nbsp;<strong>Properties.<\/strong><\/li>\n\n\n\n<li>Click the&nbsp;<strong>Security<\/strong>&nbsp;tab.<\/li>\n\n\n\n<li>Next to the authentication method, click&nbsp;<strong>Settings<\/strong>.<\/li>\n\n\n\n<li>From the Trusted Root Certification Authorities, ensure that both the&nbsp;<em>existing<\/em>&nbsp;<code>radius.jumpcloud.com<\/code>&nbsp;and the&nbsp;<em>new<\/em>&nbsp;<em>imported<\/em>&nbsp;certificate are selected.<\/li>\n\n\n\n<li>Click&nbsp;<strong>OK<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Reference Files<\/h2>\n\n\n\n<p>As a reference, the Mac and Windows commands, as well as the new certificate and its signature can be obtained here:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/JumpCloud-RADIUS-Profile-2024-2026.mobileconfig\">JumpCloud RADIUS Apple Mobile Config File (2024-2026)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/06\/radius_cert_install-2025-1.ps1\">JumpCloud RADIUS Windows Cert Install PowerShell Script (2025)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/jumpcloud-kb.s3.amazonaws.com\/radius.jumpcloud.com-2025.crt\">JumpCloud RADIUS Certificate download<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/jumpcloud-kb.s3.amazonaws.com\/radius.jumpcloud.com-2025.crt.md5\">JumpCloud RADIUS Certificate MD5 Signature download<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>JumpCloud&#8217;s RADIUS-as-a-Service offers Certificate-based methods for desktops, laptops, and mobile devices to verify that they are authenticating to the correct [&hellip;]<\/p>\n","protected":false},"author":204,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2845,2897],"support_tag":[],"coauthors":[2838],"class_list":["post-75223","support","type-support","status-publish","hentry","support_category-authentication","support_category-cloud-radius"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - 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