{"id":134659,"date":"2025-10-17T09:45:59","date_gmt":"2025-10-17T13:45:59","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=resource&#038;p=134659"},"modified":"2025-12-15T10:34:04","modified_gmt":"2025-12-15T15:34:04","slug":"lambda-test-saves-50-of-it-time-on-end-user-support-management-with-jumpcloud","status":"publish","type":"resource","link":"https:\/\/jumpcloud.com\/resources\/lambda-test-saves-50-of-it-time-on-end-user-support-management-with-jumpcloud","title":{"rendered":"LambdaTest Saves 50% of IT Time on End-User Support Management with JumpCloud"},"content":{"rendered":"\n<p class=\"has-cyan-bluish-gray-color has-text-color has-link-color has-small-font-size wp-elements-b4cf49d3419f3563c54fe85a0bc500bc\">Background<\/p>\n\n\n\n<p>As a leading cloud based test orchestration and execution platform, <a href=\"https:\/\/www.lambdatest.com\/?_gl=1*pw3fop*_up*MQ..*_gs*MQ..&amp;gclid=CjwKCAjw0sfHBhB6EiwAQtv5qdxoOoR7nAF9I3-KkMyP2KblVF_KZ81zweBEifvhr6OU-8FpstVNwxoCNnMQAvD_BwE&amp;gbraid=0AAAAAp7I9OIvw9pN__w8Oc56-UyekGFVA\">LambdaTest <\/a>is on a mission to support millions of testers and developers from global enterprises to agile teams and open-source projects in releasing quality software faster. Behind that mission lies an equally ambitious approach to IT: <em>building systems that scale as fast as the company itself.<\/em><\/p>\n\n\n\n<p>When Director of IT, Gaurav Vedi joined in 2021, he saw an opportunity to create an IT foundation that mirrored LambdaTest\u2019s vision\u2014secure, seamless, and future-ready. That journey, shaped in partnership with JumpCloud and trusted reseller <a href=\"https:\/\/netnxt.com\/\">NetNXT<\/a>, has since become a story of efficiency, compliance, and employee delight.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Here are some key impacts at a glance:<\/strong><\/p>\n\n\n\n<div class=\"columns wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"column wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#ebf9f9\">\n<p class=\"has-text-align-center has-black-color has-text-color has-link-color wp-elements-3090e61bcea43d66addcb4dafd446abe\"><strong>50% reduction<\/strong> in IT time spent on end-user support.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"columns wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"column wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#ebf9f9\">\n<p class=\"has-text-align-center has-black-color has-text-color has-link-color wp-elements-123ca3cd2fba82eae4e6ddcb6d6debb5\">Seamless <strong>SOC &amp; ISO compliance readiness<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"columns wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"column wp-block-column has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"background-color:#ebf9f9\">\n<p class=\"has-text-align-center has-black-color has-text-color has-link-color wp-elements-804126ae0441620d83b5f006e9080364\"><strong>Zero-touch deployment<\/strong> improving employee satisfaction and retention.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-building-it-the-smart-way-nbsp\"><strong>Building IT the Smart Way&nbsp;<\/strong><\/h2>\n\n\n\n<p>For Gaurav, the challenge wasn\u2019t about fixing broken systems\u2014it was about making smart choices early to avoid complexity down the road. Identity and access management quickly became the first priority, followed by device control and security posture.&nbsp;<\/p>\n\n\n\n<p>After evaluating multiple platforms, LambdaTest chose JumpCloud for its ability to support <a href=\"https:\/\/jumpcloud.com\/platform\/cloud-device-management\">Windows, Mac, and Linux under one umbrella<\/a>\u2014something competitors couldn\u2019t offer.&nbsp;The partnership was strengthened by NetNXT, JumpCloud\u2019s reseller in India and APAC, which provided local expertise, pricing flexibility, and hands-on support.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>It was a win-win. JumpCloud gave us everything we needed in one place\u2014SSO, device management, and identity access. NetNXT ensured a smooth and supportive onboarding. It was the obvious choice. <\/p>\n\n\n\n<p>&#8211;<em>Gaurav Vedi, Director of IT, LambdaTest<\/em>&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-cutting-it-support-time-in-half-nbsp\"><strong>Cutting IT Support Time in Half&nbsp;<\/strong><\/h2>\n\n\n\n<p>Before JumpCloud, LambdaTest\u2019s IT team spent<strong> 60%<\/strong> of their bandwidth on end-user issues: onboarding and offboarding, system formatting, constant password resets, and portal access problems. With JumpCloud in place, that figure dropped to <strong>30%<\/strong>.&nbsp;<\/p>\n\n\n\n<p>This efficiency has allowed LambdaTest to redeploy IT resources into more strategic projects, accelerating the company\u2019s growth while keeping costs under control.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-cgb-box box\">\n<p><em>&#8220;<strong>JumpCloud reduced our end-user support workload by 50%. <\/strong>Instead of firefighting, my team is now building automation, AI-based tools, and focusing on strategic projects that drives LambdaTest forward,&#8221;<\/em> says Gaurav.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-compliance-and-security-simplified\"><strong>Compliance and Security, Simplified<\/strong><\/h2>\n\n\n\n<p>As LambdaTest prepared for <em>SOC and ISO certifications<\/em>, JumpCloud made compliance straightforward. Centralized policies, audit-ready logs, and device controls gave auditors confidence and gave IT peace of mind.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-cgb-box box\">\n<p><em>\u201cFrom compliance to security, <strong>JumpCloud provides visibility and control at a global scale<\/strong><\/em>,\u201d Gaurav notes.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-employee-experience-as-a-differentiator-nbsp\"><strong>Employee Experience as a Differentiator<\/strong>&nbsp;<\/h2>\n\n\n\n<p>While efficiency and compliance were key drivers, JumpCloud also transformed the employee experience at LambdaTest. With <a href=\"https:\/\/jumpcloud.com\/platform\/single-sign-on\">single sign-on (SSO)<\/a>, employees no longer juggle multiple passwords for Slack, Salesforce, or other tools\u2014one login works everywhere.&nbsp;<\/p>\n\n\n\n<p>The IT team also rolled out <a href=\"https:\/\/jumpcloud.com\/blog\/zero-touch-enrollment-device-deployment\">zero-touch deployment<\/a> for Apple devices. New hires now unbox their laptops and log in instantly, with policies and apps preconfigured.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-cgb-box box\">\n<p><em>\u201c<strong>That onboarding experience is magical.<\/strong> It improves satisfaction, boosts productivity, and even helps with retention,\u201d <\/em>says Gaurav. <em>\u201c<\/em><strong><em>Employees can focus on delivering results instead of waiting on IT<\/em>.<\/strong>\u201d&nbsp;<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-partnership-that-scales-nbsp\"><strong>A Partnership That Scales&nbsp;<\/strong><\/h2>\n\n\n\n<p>Today, LambdaTest continues to expand globally with JumpCloud at the core of its IT operations, supported by NetNXT\u2019s local presence. The relationship has become one of mutual growth\u2014a fast-scaling SaaS innovator, a modern IT platform, and a partner ecosystem committed to success.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>JumpCloud isn\u2019t just a tool\u2014it\u2019s a partner in our growth. With NetNXT, it feels like a complete ecosystem of support. Together, we\u2019ve created an IT foundation that is efficient, secure, and loved by employees.<\/p>\n\n\n\n<p>&#8211;<em>Gaurav Vedi, Director of IT, LambdaTest<\/em>&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<div class=\"wp-block-cgb-box box\">\n<p><strong>Learn more about NetNXT<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/netnxt.com\/\">NetNXT<\/a> is a Tier 1 JumpCloud partner and has been delivering end-to-end managed services to hundreds of JumpCloud clients for over 8 years. With deep expertise in identity management, security, and SaaS optimization, NetNXT helps organizations simplify IT operations, maximize ROI, and ensure seamless adoption of JumpCloud\u2019s modern directory platform.<\/p>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Background As a leading cloud based test orchestration and execution platform, LambdaTest is on a mission to support millions of [&hellip;]<\/p>\n","protected":false},"author":250,"featured_media":134663,"template":"","categories":[],"collection":[],"wheel_hubs":[],"platform":[],"resource_type":[2313],"funnel_stage":[],"coauthors":[3355],"class_list":["post-134659","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-case-study"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>LambdaTest Saves 50% of IT Time on End-User Support Management with JumpCloud - 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