Asset Management classifies all objects as assets and supports the following categories:<\/p>\n\n\n\n
- \n
- Devices\n
- \n
- Desktops, laptops, mobile devices, servers<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Accessories\n
- \n
- Large peripherals like monitors, printers, and A\/V equipment <\/li>\n\n\n\n
- Small peripherals like keyboards, mice, cables, and desktop accessories<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Locations\n
- \n
- Primary and satellite office locations.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
If an asset type or field doesn\u2019t exist by default, you can use custom fields to classify them.<\/p>\n<\/div><\/div><\/div>\n\n\n\n
Can I track non-managed devices and other assets?<\/a>\nYes. You can import any asset using CSV or the API, including devices not managed by JumpCloud. This includes mobile phones, printers, monitors, and accessories.<\/p>\n<\/div><\/div><\/div>\n\n\n\n
Can I upload files to asset records?<\/a>\nYes, you can upload a file, such as an invoice, to asset records using the Invoice<\/strong> field under Purchase Details<\/strong>. You can also create custom fields of the File Upload<\/strong> type to store other attachments. Each field supports one file, with a maximum size of 25MB.<\/p>\n<\/div><\/div><\/div>\n\n\n\n
What are the limits for custom fields?<\/a>\nEach JumpCloud org is limited to 50 custom fields. Additionally, any field with a Select<\/strong> type, both default and custom, can have a maximum of 50 options within its dropdown menu.<\/p>\n<\/div><\/div><\/div>\n\n\n\n
Can I generate labels for all asset types? <\/a>\nYou can generate QR codes and barcodes for macOS, Windows, and Linux devices. Support for accessories and peripherals will be included in a future update.<\/p>\n<\/div><\/div><\/div>\n\n\n\n
How does Asset Management prevent duplicate entries?<\/a>\nAsset Management uses the device\u2019s serial number as the unique identifier. If a serial number already exists in JumpCloud, any updates or changes are reflected in that single asset record. This ensures there are no duplicate entries, even when data is synced automatically or imported manually.<\/p>\n<\/div><\/div><\/div>\n\n\n\n
What kinds of changes are tracked in the asset history log?<\/a>\nGeneric Events:<\/strong> Asset Created, Asset Deleted (non-managed only), Asset Updated (non-critical), Note Added<\/p>\n\n\n\n
Critical Events:<\/strong> Owner Changed, Status Changed, Location Changed, Agent Version Changed, MDM Status Changed, MFA Status Changed (these are tracked indefinitely)<\/p>\n<\/div><\/div><\/div>\n\n\n\n
Are Saved Views available for Asset Management?<\/a>\nYes.<\/strong> You can create and save customized views of your asset list that retain column selections and filters. This allows you to quickly access specific asset lists, such as:<\/p>\n\n\n\n
- \n
- Android devices<\/li>\n\n\n\n
- Warranty expired<\/li>\n<\/ul>\n\n\n\n
When saving a view, you have the option to:<\/p>\n\n\n\n
- \n
- Make this view private to me<\/strong><\/li>\n\n\n\n
- Set as my new default view<\/strong><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n
Which Admin Portal roles have access to Asset Management?<\/a>\n\n
We’ve created the Asset Manager role specifically for managing assets in JumpCloud. Other existing roles have access as described below:<\/p>\n<\/blockquote>\n\n\n\n
- \n
- Full Edit Access<\/strong>: Admin, Admin with Billing, Manager, and Asset Manager<\/li>\n\n\n\n
- Read Only<\/strong>: Help Desk, Read Only<\/li>\n\n\n\n
- No Access<\/strong>: Other roles do not have any access at this time.<\/li>\n<\/ul>\n\n\n\n
See Admin Portal Roles<\/a> to learn more.<\/p>\n<\/div><\/div><\/div>\n\n\n\n
Device Management Integration<\/h2>\n\n\n\n
What integrations are supported for Asset Management?<\/a>\nApple Business Manager (ABM) device sync<\/strong>: Automatically sync and manage your Apple fleet directly within your asset inventory.\u00a0<\/p>\n\n\n\n
Lenovo warranty & purchase detail sync<\/strong>: You can automatically retrieve warranty status, coverage dates, and support details for Lenovo laptops and desktops directly from Lenovo. Support for Lenovo accessories and peripherals is planned for a future update.<\/p>\n<\/div><\/div><\/div>\n\n\n\n
Which assets are automatically imported into Asset Management?<\/a>\nAll JumpCloud-managed devices with the Agent installed or enrolled in Mobile Device Management (MDM)\/Android Enterprise Mobility Management (EMM) are automatically synced into Asset Management. This includes macOS, Windows, Linux, iOS\/iPad OS, and Android devices.<\/p>\n<\/div><\/div><\/div>\n\n\n\n
What fields are automatically filled for managed devices?<\/a>\nWhen a device is managed by JumpCloud, the following fields are automatically populated and synced:<\/p>\n\n\n\n
- \n
- Serial Number<\/li>\n\n\n\n
- OS Family, OS, OS Version<\/li>\n\n\n\n
- RAM, CPU, Disk Encryption<\/li>\n\n\n\n
- Vendor, Model<\/li>\n\n\n\n
- Agent Version, Last Sync Time<\/li>\n\n\n\n
- MFA Status<\/li>\n\n\n\n
- MDM Enrollment Status<\/li>\n<\/ul>\n\n\n\n
![](\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\")
<\/p><\/div>Note:<\/strong> \nWhen the Apple Business Manager Integration <\/strong>is enabled, Asset Management syncs Apple devices that are assigned to the JumpCloud MDM server, including those that are not yet enrolled by users. This integration automatically populates fields for these pre-enrolled Apple devices, so you gain earlier visibility into your inventory.<\/p>\n <\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n
Which fields cannot be changed for managed devices?<\/a>\n- \n
- The owner cannot be changed manually if synced from JumpCloud Device Management.<\/li>\n\n\n\n
- Managed device assets cannot be deleted from Asset Management.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\nHow often does Asset Management sync with Device Management?<\/a>\n
Asset Management syncs with Device Management instantly upon initial enabling to import existing JumpCloud-managed devices. After initial import, device assets are updated automatically when their statuses change or new devices are added. <\/p>\n<\/div><\/div><\/div>\n\n\n\n
What happens when a manually added device asset becomes JumpCloud-managed?<\/a>\nWhen a device you’ve manually added to JumpCloud is enrolled, JumpCloud uses its serial number to automatically match it to the existing record. This ensures that all device history and management are kept in a single, unified entry. <\/p>\n<\/div><\/div><\/div>\n\n\n\n
What happens if a device is deleted from the Devices page?<\/a>\nIf a managed device is deleted from the Devices page, its asset record remains in Asset Management with the status automatically updated to reflect its removal. This allows IT teams to retain a historical view of deprecated or decommissioned assets for audit or reporting purposes.<\/p>\n<\/div><\/div><\/div>\n\n\n\n
Importing and Exporting Assets<\/h2>\n\n\n\n
- Read Only<\/strong>: Help Desk, Read Only<\/li>\n\n\n\n
- Set as my new default view<\/strong><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n
- Make this view private to me<\/strong><\/li>\n\n\n\n
- Primary and satellite office locations.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n