{"id":121959,"date":"2025-03-07T03:56:55","date_gmt":"2025-03-07T08:56:55","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=121959"},"modified":"2026-02-16T10:16:54","modified_gmt":"2026-02-16T15:16:54","slug":"faq-access-requests","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/faq-access-requests","title":{"rendered":"FAQ: Access Requests"},"content":{"rendered":"\n<p>JumpCloud Access Requests streamlines user access by letting them request resources directly, with simple approval flows managed within JumpCloud. The following is a list of commonly asked questions about JumpCloud Access Requests.<\/p>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#why_am_i_not_getting_emails_for_new_requests_\" data-action=\"collapse\">Why am I not getting emails for new requests?<\/a><div id=\"why_am_i_not_getting_emails_for_new_requests_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p>You may not have selected the option to get notified by email in the Access Requests Settings. Go to <strong>Access Requests Settings<\/strong> and ensure the Email checkbox is selected. See <a href=\"https:\/\/docs.google.com\/document\/d\/1HMZxmDtKsUBJE-QzKuHkPVZvkPtG8RepD7Gv_fZWM-s\/edit?tab=t.0\">C<\/a><a href=\"https:\/\/jumpcloud.com\/support\/manage-access-requests#configuring-access-requests-settings\" target=\"_blank\" rel=\"noreferrer noopener\">onfiguring Access Requests Settings<\/a> to learn more.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#how_long_are_requests_retained_\" data-action=\"collapse\">How long are requests retained?<\/a><div id=\"how_long_are_requests_retained_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p>Access requests are retained for 30 days. If no action (approval or denial) is taken within this period, the request will automatically expire. The requesting user will receive an email notification of the expiration and can resubmit their request if needed.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#are_changes_to_approval_flows_or_requests_logged_\" data-action=\"collapse\">Are changes to Approval Flows or Requests logged?<\/a><div id=\"are_changes_to_approval_flows_or_requests_logged_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p>Yes, all changes are logged in Directory Insights. Go to <strong>Insights<\/strong> &gt; <strong>Directory Insights <\/strong>and select<strong> Directory <\/strong>in the<strong> Service <\/strong>dropdown<strong>. <\/strong>Events such as approval flows creation, updation, and deletion are logged. You can expand each event to view the details.<br><img decoding=\"async\" width=\"2532\" height=\"1344\" class=\"wp-image-141082\" style=\"width: 500px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2026\/02\/Directory-Insights.png\" alt=\"A screenshot showing Directory Insights page on JumpCloud Admin Portal.\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2026\/02\/Directory-Insights.png 2532w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2026\/02\/Directory-Insights-300x159.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2026\/02\/Directory-Insights-1024x544.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2026\/02\/Directory-Insights-768x408.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2026\/02\/Directory-Insights-1536x815.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2026\/02\/Directory-Insights-2048x1087.png 2048w\" sizes=\"(max-width: 2532px) 100vw, 2532px\" \/><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#if_an_approval_flows_is_deleted__do_users_who_were_granted_access_through_it_lose_their_access_to_the_resources_\" data-action=\"collapse\">If an approval flows is deleted, do users who were granted access through it lose their access to the resources?<\/a><div id=\"if_an_approval_flows_is_deleted__do_users_who_were_granted_access_through_it_lose_their_access_to_the_resources_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p>No. Deleting an approval flow does <strong>not<\/strong> revoke access that has already been granted. However, any Pending access requests associated with the deleted approval flow will be canceled.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#what_happens_if_an_approval_flow_configuration_is_updated_while_a_request_is_still_pending_\" data-action=\"collapse\">What happens if an approval flow configuration is updated while a request is still pending?<\/a><div id=\"what_happens_if_an_approval_flow_configuration_is_updated_while_a_request_is_still_pending_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p>Once a request is submitted, it is tied to the exact approval flow configuration that was active at that moment. If the approval flow is updated, the pending request <strong>does not<\/strong> automatically update to the new version. <\/p>\n\n\n\n<p>For example, if <strong>Request 1 (R1)<\/strong> was made on <strong>Approval Flow 1 (A1)<\/strong>, it will always follow the rules of <strong>A1<\/strong>, even if the approval flow is later updated to <strong>A2<\/strong>. This can cause the request to enter an error state if it relies on data or settings that have since changed.<\/p>\n\n\n\n<p>Admin must manually intervene when a pending request is in an error state. The pending request will be visible in the <strong>Other<\/strong> tab of the <strong>Requests Queue<\/strong> page. Admin can either:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manually approve or deny the request, or&nbsp;<\/li>\n\n\n\n<li>Cancel the request and ask the user to submit a new one using the updated approval flow.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>JumpCloud Access Requests streamlines user access by letting them request resources directly, with simple approval flows managed within JumpCloud. The [&hellip;]<\/p>\n","protected":false},"author":223,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[],"support_tag":[],"coauthors":[3144],"class_list":["post-121959","support","type-support","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ: Access Requests - JumpCloud<\/title>\n<meta name=\"description\" content=\"Know more about all the Frequently Asked Questions about JumpCloud Access Requests and the approval process.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/faq-access-requests\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ: Access Requests\" \/>\n<meta property=\"og:description\" content=\"Browse the JumpCloud Help Center by category, search for a specific topic, or check out our featured articles.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/faq-access-requests\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-16T15:16:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2026\/02\/Directory-Insights.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2532\" \/>\n\t<meta property=\"og:image:height\" content=\"1344\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Sweta Puthal\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/faq-access-requests\",\"url\":\"https:\/\/jumpcloud.com\/support\/faq-access-requests\",\"name\":\"FAQ: Access Requests - 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