{"id":112470,"date":"2026-03-25T09:13:34","date_gmt":"2026-03-25T13:13:34","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=112470"},"modified":"2026-04-29T09:12:57","modified_gmt":"2026-04-29T13:12:57","slug":"get-started-saas-management","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/get-started-saas-management","title":{"rendered":"Get Started: AI & SaaS Management"},"content":{"rendered":"\n

Gain visibility, insight, and control over shadow IT and generative AI usage in your org with JumpCloud\u00ae AI & SaaS Management. By using discovery methods like the JumpCloud Go\u2122 browser extension, connectors, and the JumpCloud Agent, you can discover AI and SaaS apps used in your org, and obtain the tools to classify and track their usage.<\/p>\n\n\n\n

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Note:<\/strong> \n

While all three discovery methods can identify applications, the JumpCloud agent does not currently support usage tracking. You must use the browser extension or connectors to gather usage data.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

Improve your org\u2019s compliance and security posture by warning your users or blocking access to unapproved apps. Gather valuable daily usage statistics that identify underutilized or unused apps, helping you streamline your application portfolio and minimize unnecessary licensing. AI & SaaS Management also seamlessly integrates with existing JumpCloud SSO apps, enabling usage information and reporting.<\/p>\n\n\n\n

Review the use cases, activation triggers, and data sync frequencies for each discovery method to determine how and when app and user data will appear in the dashboard:<\/p>\n\n\n\n

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\n \n\n \n \n \n \n \n
\n Discovery Method <\/th>\n \n Use Case <\/th>\n \n Activation Trigger <\/th>\n \n Data Sync Frequency <\/th>\n \n Learn More <\/th>\n <\/tr>\n
\n JumpCloud SSO Apps <\/td>\n \n Existing SSO apps are automatically added to AI & SaaS Management as approved apps.\u00a0 <\/td>\n \n Automatic upon enabling the feature for your JumpCloud managed apps. <\/td>\n \n Near-instant once an app is configured for SSO. <\/td>\n \n Get Started: SAML Single Sign-on (SSO)<\/a> <\/td>\n <\/tr>\n
\n Browser Extension <\/td>\n \n

Use the JumpCloud Go browser extension to discover AI and SaaS apps that users register, log in to, and access in their browser:<\/p>\n

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  • Track visits to AI and SaaS apps when users have an active session to understand usage optimization.<\/li>\n
  • Control which users and accounts are tracked by limiting AI & SaaS Management to specific email domains or excluding certain user groups.<\/li>\n<\/ul><\/div> <\/td>\n
\n User Authentication: A user must sign into the JumpCloud User Portal or a managed SSO app in their browser. <\/td>\n \n Data collection begins within 5 minutes of a user authenticating and establishing a session, with data appearing in the portal after approximately 15 minutes. <\/td>\n \n Browser Extension Discovery<\/a> <\/td>\n <\/tr>\n
\n Connectors <\/td>\n \n Enable API driven discovery by integrating directly with AI and SaaS service providers. The Google Workspace and Microsoft Entra ID connectors can also discover additional apps logged in via OAuth. <\/td>\n \n Connector Sync: Successful configuration and initial API handshake with the provider. <\/td>\n \n Varies by provider. Data typically appears within 5 to 10 minutes of the first sync, with subsequent scheduled syncs occurring every few hours. <\/td>\n \n SaaS Management Connectors<\/a> <\/td>\n <\/tr>\n
\n Device Agent <\/td>\n \n Discover applications installed directly on managed macOS, Windows, and Linux devices. <\/td>\n \n Scheduled Agent Check: The next scheduled check-in between the device and JumpCloud. <\/td>\n \n Applications appear in the portal after the Agent performs its next system scan following the activation of Device Agent Enabled in your settings. Following the initial discovery, the agent syncs application data every 30 minutes. <\/td>\n \n Device Agent Discovery<\/a> <\/td>\n <\/tr>\n <\/table>\n<\/div><\/div>\n\n\n\n

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Note:<\/strong> \n

Security Insights<\/strong> are exclusively available via Connectors<\/strong> for supported platforms like Google Workspace and Slack. See Security Insights in Configure AI & SaaS Management<\/a> to learn more.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

Prerequisites<\/strong>:<\/p>\n\n\n\n