{"id":100645,"date":"2023-11-02T11:30:00","date_gmt":"2023-11-02T15:30:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=resource&p=100645"},"modified":"2023-11-01T14:53:00","modified_gmt":"2023-11-01T18:53:00","slug":"miq-adds-jumpcloud-patch-management","status":"publish","type":"resource","link":"https:\/\/jumpcloud.com\/resources\/miq-adds-jumpcloud-patch-management","title":{"rendered":"MiQ adds JumpCloud Patch Management to its Toolset, Patching a Zero-Day Exploit across Hundreds of Devices in Two Days"},"content":{"rendered":"\n

MiQ Digital<\/a> is a programmatic media partner that builds bespoke programmatic advertising solutions designed to help marketers and agencies make the smartest decisions for every campaign. They are experts in programmatic trading backed by data science and advanced analytics. The company, which is headquartered in the United Kingdom and has 15 global offices across four continents, employs more than 1,200 people around the world.<\/p>\n\n\n\n

Lacking a patch management solution<\/h2>\n\n\n\n

In September 2022, Apple released a patch for a new zero-day exploit<\/a> that hackers were exploiting to execute malicious code and gain complete access to devices and data. The MiQ IT team \u2014 which manages 1,250 devices, 50% of which are Macs \u2014 learned this news at 9 p.m. local time and immediately began looking for a solution.<\/p>\n\n\n\n

\u201cDue to the severity of the exploit, it caught a lot of noise in the industry,\u201d says Chaithra U J, a senior systems engineer in IT operations who\u2019s tasked with delivering IT services that meet business needs, ensuring their availability, and implementing new technologies to improve efficiency and productivity.<\/p>\n\n\n\n

At the time, MiQ didn\u2019t have any automated patching mechanisms in place.<\/p>\n\n\n\n

\u201cWe wanted to implement something as quickly as we could,\u201d Chaithra continues. \u201cAt that point, the only option was to ask 1,100 employees to take care of it manually and then keep track of who followed through and who didn\u2019t until the issue was fully resolved.\u201d<\/p>\n\n\n\n

Extending their relationship with JumpCloud<\/h2>\n\n\n\n

MiQ had an existing relationship with JumpCloud, the open directory platform that simplifies IT with unified device and identity management. The company had been using JumpCloud to centralize device management<\/a>. As they began searching for a way to protect their Mac machines, they quickly realized JumpCloud also had a patch management solution<\/a>.<\/p>\n\n\n\n

At this point, the MiQ team reached out to Leo Zandi, team lead of EMEA expansion at JumpCloud, on WhatsApp, inquiring about the patch management product. Even though Leo was on holiday, he responded \u201cwithin minutes,\u201d Chaithra says.<\/p>\n\n\n\n

\u201cHe said that we didn\u2019t have to worry about any extra costs \u2014 which was very generous of JumpCloud,\u201d she continues. \u201cBefore we knew it, technical engineers from JumpCloud hopped on a call to provide quick support and do a short demo. Within a day, we were able to launch the tool, which then notified every employee that they needed to click a button to apply the patch to their machines.\u201d<\/p>\n\n\n\n

Expanding a long-term partnership<\/h2>\n\n\n\n

As a result of this experience, MiQ renewed its contract and expanded its relationship with JumpCloud.<\/p>\n\n\n\n

\u201cWhen it was time to renew, I shared this information with my CTO and explained how JumpCloud helped us solve this problem,\u201d Chaithra explains. \u201cI think the story was key in our decision-making to renew and also to become one of the first PlatformPlus customers. I know it was a small, two-day incident, but our experience with JumpCloud \u2014 the level of engagement and trust that was shown \u2014 carried a lot of weight.\u201d<\/p>\n\n\n\n

Since the company is consistently looking to reinvest in its tech stack to support sustainability and fuel growth, MiQ\u2019s IT team was able to convince management to upgrade its subscription<\/a> with ease.<\/p>\n\n\n\n

A smooth user experience<\/h3>\n\n\n\n

Thanks to JumpCloud, MiQ easily rolled out the patch to employees around the world who use Mac machines. \u201cWe sent them a message to let them know that they were going to be getting a zero-day patch,\u201d Chaithra says. \u201cIt was a very smooth process.\u201d<\/p>\n\n\n\n

A lot of the MiQ team is client-facing and is often in the field giving presentations that require their laptops. While some employees immediately applied the patch, others who knew they were busy could opt to delay the patch until the next day or the following week.<\/p>\n\n\n\n

\u201cIt gives users a lot of freedom,\u201d she explains. \u201cEach user received a branded pop-up message and was given the option to update now or update later; they recognized the message was coming from us and could be trusted. None of them had any issues, and none of them were bombarded with tons of notifications.\u201d <\/p>\n\n\n\n

A future-proof patch management strategy<\/h3>\n\n\n\n

With JumpCloud, MiQ has found a patch management solution that addresses their needs both today and in the future. \u201cPatch management is an ongoing, high-priority task that deserves a clear, simple workflow,\u201d Chaithra explains. \u201cThanks to JumpCloud, patch management is easier than ever.\u201d<\/p>\n\n\n\n

The MiQ team has implemented regional groups and policies to future-proof patch management. Now, when new users are onboarded, MiQ adds devices to appropriate groups, and the patch policies automatically are applied.<\/p>\n\n\n\n

\u201cWe\u2019ve automated patching and simplified compliance,\u201d Chaithra says. \u201cPatching is often a tedious process, especially across heterogeneous IT environments with hybrid users. The JumpCloud Open Directory platform gives us centralized control and visibility across all Windows and Mac machines and enables us to achieve patch management success with minimal impact on users.\u201d <\/p>\n\n\n\n

With JumpCloud powering even more critical processes, the IT team can accomplish more every day.<\/p>\n\n\n\n

\u201cJumpCloud helps us avoid a lot of manual effort and makes our lives easier,\u201d she says. \u201cIn the event there are any issues, we\u2019re automatically alerted, which makes it much easier to resolve problems in a timely manner.\u201d<\/p>\n\n\n\n

A collaborative partnership<\/h3>\n\n\n\n

When MiQ first started using JumpCloud for patch management, the feature delivered a number of customization options for Windows machines. For example, the IT team could set up a time to force restart devices and automatically apply updates; maybe they\u2019d apply a major update overnight and a minor update at some point in the future. <\/p>\n\n\n\n

This same functionality wasn\u2019t available on Macs \u2014 but not for long.<\/p>\n\n\n\n

\u201cWe submitted a request to JumpCloud; they responded and rolled out the same feature for Macs very quickly,\u201d Chaithra says.<\/p>\n\n\n\n

With a partner as responsive and committed to their success as JumpCloud, MiQ is confident they\u2019ve found a company they can continue growing alongside for years to come. <\/p>\n\n\n\n

Learn more about JumpCloud<\/h2>\n\n\n\n

JumpCloud changes the way IT administrators manage their organizations by providing a comprehensive and flexible cloud directory platform. From one pane of glass, manage user identities and resource access, secure Mac, Windows, and Linux devices, and get a full view of your environment.\u00a0<\/p>\n\n\n\n

Get started<\/a> with JumpCloud today.<\/p>\n","protected":false},"excerpt":{"rendered":"

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