{"id":121639,"date":"2025-02-26T13:55:29","date_gmt":"2025-02-26T18:55:29","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=resource&p=121639"},"modified":"2025-02-26T13:55:33","modified_gmt":"2025-02-26T18:55:33","slug":"impel-builds-it-operations-for-a-global-team-on-jumpcloud","status":"publish","type":"resource","link":"https:\/\/jumpcloud.com\/resources\/impel-builds-it-operations-for-a-global-team-on-jumpcloud","title":{"rendered":"Impel builds IT operations for a global team on JumpCloud"},"content":{"rendered":"\n

Impel<\/a> is a SaaS software company that offers an AI-powered customer lifecycle management platform for automotive dealers, OEMs, and third-party marketplaces. Leveraging generative AI, Impel helps its customers deliver hyper-personalized experiences to car buyers by automating workflows and augmenting sales and service teams (e.g., with AI chatbots and interactive 360-degree walkarounds). Founded in 2014 and headquartered in Syracuse, New York, Impel is powered by a team of 500 employees spread out across the world.<\/p>\n\n\n\n

Managing IT resources for a rapidly scaling startup<\/h2>\n\n\n\n

When Mike Case joined Impel as Senior IT manager in 2019, he was a one-man IT show \u2014 a \u201cvery, very busy and burnt-out one-man IT show,\u201d he says \u2014 in charge of 80 users. At the time, the company didn\u2019t have a directory service<\/a> or any systems for endpoint management and identity management.<\/p>\n\n\n\n

\n

\u201cSmall companies can get away with things like that, but we were growing fast enough that we needed something more mature. To keep up with the needs of a quickly growing business, we needed endpoint management<\/a> and identity management<\/a> and a host of other things.\u201d<\/p>\n– Mike Case, Senior IT Manager, Impel<\/cite><\/blockquote>\n\n\n\n

As Case began looking for a solution, he ran into another problem.<\/p>\n\n\n\n

\u201cI realized that I was going to need five or six different major systems, integrate them together, and hope all those integrations hold together,\u201d he explains. \u201cThe complexity was just really getting high.\u201d<\/p>\n\n\n\n

Complicating matters further, Impel\u2019s environment consists of Windows, Macs, and Linux devices.<\/p>\n\n\n\n

\n

\u201cThere are various platforms out there that support one or maybe two of those, but finding one that can support all three was huge.\u201d <\/p>\n<\/blockquote>\n\n\n\n

Building IT operations on top of feature-rich JumpCloud<\/h2>\n\n\n\n

Case continued researching his options and came across a JumpCloud advertisement for directory services. A few days later, he saw a different JumpCloud ad for device management.<\/p>\n\n\n\n

\u201cI\u2019m like wait a second, I thought they did directory,\u201d he says. \u201cThen I found out they did SSO, too. So I said to myself, \u2018I have to check this out and find out what\u2019s happening.\u2019\u201d <\/p>\n\n\n\n

At this point, Case went to JumpCloud\u2019s website, registered for a trial, and hopped on a demo.<\/p>\n\n\n\n

\u201cI got the whole overview and realized that JumpCloud actually does all of these things, and it\u2019s all built into one system,\u201d he says. \u201cI got a test environment going and saw firsthand that it really does do the majority of what I wanted it to do.\u201d <\/p>\n\n\n\n

As added bonuses, JumpCloud also supported cross-OS device management<\/a> and it was entirely cloud-native \u2014 the perfect fit for Impel, which had no on-prem infrastructure. <\/p>\n\n\n\n

Liking what he saw, Case suggested JumpCloud to his boss.<\/p>\n\n\n\n

\u201cI told him we had the choice between buying five or six systems to do 100% of what we need them to do but in a very complex fashion or one system that does 80% of what we want it to do but is still preferable to the five or six systems and the complexity involved there,\u201d Case continues. \u201cWe decided to go with JumpCloud.\u201d <\/p>\n\n\n\n

And that proved to be a wise choice.<\/p>\n\n\n\n

\n

\u201cIt would have been significantly more complex trying to integrate all those systems and many more that frankly would be covering the same ground JumpCloud covers now,\u201d Case says. \u201cIf it was 80% when deployed, in the three years that we\u2019ve had JumpCloud, they\u2019ve covered that 20% and more in terms of the feature set added and the product roadmap.\u201d <\/p>\n<\/blockquote>\n\n\n\n

Supporting a global team today with a future-proof solution<\/h2>\n\n\n\n

With JumpCloud, Impel has found a solution that enables them to easily manage a global remote workforce and support IT operations as the company continues to scale. <\/p>\n\n\n\n

\u201cWe\u2019re very much in hyper-growth mode and don\u2019t really anticipate that changing,\u201d says Case, who now runs a two-man IT operation. \u201cThe more we can just augment our ability to do a lot with a little, the better off we are.\u201d<\/p>\n\n\n\n

The team is particularly fond of Remote Assist<\/a>, which enables them to easily manage devices for their global workforce from one central location.<\/p>\n\n\n\n

\u201cIt\u2019s been incredibly helpful,\u201d Case explains. \u201cA lot of our workforce is remote overseas, so Remote Assist has been great for working through some of the different support issues we encounter.\u201d <\/p>\n\n\n\n

Improved security<\/h3>\n\n\n\n

Leveraging JumpCloud\u2019s feature-rich nature, the Impel team has been able to sharpen its security posture considerably using multi-factor authentication<\/a>, patch management<\/a> to enforce automatic updates, and RADIUS<\/a> for secure WiFi connectivity.<\/p>\n\n\n\n

\u201cWe\u2019re also using single-sign on<\/a>,\u201d says Cory Trickler, senior IT technician. \u201cWe\u2019ve got about 10 applications set up through there, and I\u2019m sure there will be a few more added in the next couple of months. JumpCloud has pre-built connectors for that, and that\u2019s been awesome.\u201d<\/p>\n\n\n\n

On top of this, Impel is starting to use JumpCloud Go\u2122<\/a> and has been testing Password Manager<\/a> \u2014 both of which add even stronger security capabilities to their environment.  <\/p>\n\n\n\n

Commands <\/h3>\n\n\n\n

Trickler uses several commands<\/a> to streamline IT operations; he uses commands for things like troubleshooting, enabling or disabling application features, and installing network security.<\/p>\n\n\n\n

\u201cThe commands are extremely useful and integral to my day-to-day,\u201d Trickler explains. \u201cIt\u2019s very easy to script commands.\u201d<\/p>\n\n\n\n

Groups <\/h3>\n\n\n\n

Impel also uses JumpCloud groups<\/a> to streamline the onboarding process.<\/p>\n\n\n\n

\u201cWe have a lot of groups,\u201d Trickler continues. \u201cWhen a user gets added, JumpCloud assigns any needed resources usually based on their manager or their title. That has definitely been huge, and something I\u2019ve been using more and more of the longer I\u2019ve been here.\u201d <\/p>\n\n\n\n

Compliance<\/h3>\n\n\n\n

Impel is SOC 2 Type 2 certified<\/a>, and JumpCloud played a key role in achieving that certification.<\/p>\n\n\n\n

\u201cJumpCloud was instrumental in helping us get through that audit,\u201d Case says.<\/p>\n\n\n\n

Future-proofing IT<\/h3>\n\n\n\n

In JumpCloud, Impel has found a solution they\u2019re certain can keep pace with their growth; new features that meet the team\u2019s needs are constantly rolling out.<\/p>\n\n\n\n

\n

\u201cI\u2019ve found that my own needs have largely been very much in lockstep with the direction that the product is going,\u201d Case explains. \u201cJust seeing the functionality added and improved on \u2014 I mean, it\u2019s a completely different platform from what it was when we started with it, and significantly more capable. That\u2019s been really, really awesome to see.\u201d <\/p>\n<\/blockquote>\n\n\n\n

In particular, Impel is looking at zero-touch enrollment<\/a>, zero-trust access<\/a>, and conditional access policies<\/a> \u2014 which Trickler is \u201cmost excited about.\u201d<\/p>\n\n\n\n

Any advice for IT admins considering a solution like JumpCloud?<\/p>\n\n\n\n

\u201cDo it \u2014 seriously,\u201d Trickler says. \u201cWhen I started here, I never heard of JumpCloud and wasn\u2019t aware that it existed. Now here I am two years later, and I really, really like it. On top of that, we have excellent support and very little downtime. I would never recommend Windows to someone in a million years even though everyone uses it. I would and have recommended JumpCloud to other admins and will continue to.\u201d<\/p>\n\n\n\n

About JumpCloud<\/h2>\n\n\n\n

JumpCloud\u00ae delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. <\/p>\n\n\n\n

To see the power of JumpCloud yourself, request a demo<\/a> or start a 30-day trial<\/a> today.<\/p>\n","protected":false},"excerpt":{"rendered":"

Impel is a SaaS software company that offers an AI-powered customer lifecycle management platform for automotive dealers, OEMs, and third-party […]<\/p>\n","protected":false},"author":85,"featured_media":121643,"template":"","categories":[],"collection":[2775,2780],"wheel_hubs":[],"platform":[],"resource_type":[2313],"funnel_stage":[],"coauthors":[2534],"class_list":["post-121639","resource","type-resource","status-publish","has-post-thumbnail","hentry","collection-security","collection-user-access","resource_type-case-study"],"acf":[],"yoast_head":"\nImpel builds IT operations for a global team on JumpCloud - JumpCloud<\/title>\n<!-- Added by HTTrack --><meta http-equiv="content-type" content="text/html;charset=UTF-8" /><!-- /Added by HTTrack --> <meta name=\"description\" content=\"JumpCloud helps Impel consolidate IT management, enhance security, and efficiently manage a global remote workforce.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=https://jumpcloud.com/"https:////jumpcloud.com//resources//impel-builds-it-operations-for-a-global-team-on-jumpcloud/" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Impel builds IT operations for a global team on JumpCloud\" \/>\n<meta property=\"og:description\" content=\"JumpCloud\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/resources\/impel-builds-it-operations-for-a-global-team-on-jumpcloud\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-26T18:55:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2025\/02\/202502-CS-RS-Impel-FeaturedImage-704x420-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"704\" \/>\n\t<meta property=\"og:image:height\" content=\"420\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Josie Judy\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/resources\/impel-builds-it-operations-for-a-global-team-on-jumpcloud\",\"url\":\"https:\/\/jumpcloud.com\/resources\/impel-builds-it-operations-for-a-global-team-on-jumpcloud\",\"name\":\"Impel builds IT operations for a global team on JumpCloud - 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